- Click “Membership”, select “Become A Member”

- Click “Select a Member Type”, choose: RM38, Normal Member

- Click “Self register” or “Register by Referral” (if you have a referral)

- Fill in your profile details and click to agree to Privacy Policy & Term of Use

- Click “process register” and make payment of member fees via Billplz payment gateway.

- Click on “Forgot Password?” and fill your email that used to register the account in the box.

- Click Submit.

- You will receive an email with temporary password. You may login with the temporary password and change the password in your account.

- Login to your member account.

- Click on “My Account” , Choose “Change Password”

- Fill in your old password at “Old Password” column, fill in new password in “New Password” column, retype your new password in “Confirm New Password” column.

- Click “Update My Password”

Normal membership renewal at RM10/2000pts for 1 year counting from the date of expiry.

- Click “Add to cart” button on the products you wish to purchase.

- Click “Continue Shopping” to add the other products into the cart or click “Go to Cart” and “Checkout” to proceed your payment.

- Fill-up and confirm your shipping details.

- Click “Select Voucher” if you have voucher to use.

- Click “Process Payment” to make payment via Billplz payment gateway (online banking) or SenangPay (credit/debit card)

- Yes, only if the order is still in shopping cart. Click “delete” from your shopping cart.

- We do not accept order cancellations after payment made of your order.

All products transaction currency will be done in RM=Ringgit Malaysia (MYR).

The main methods of payment arecredit cards, debit cards and online banking.

Log-in “My Account” → Click on “Shipping Address” → To edit or add new shipping address here.

Reshipment refers to the reshipping of returned or undelivered parcel(s) after several delivery attempts by our courier service partner. A “Reshipment fee” will be incurred if you wish to resend the returned/undelivered parcel(s) to a specific shipping address within West Malaysia.

- Oasis Home is not responsible for any delays caused by events beyond its control.

- Products will only be delivered to valid addresses (and not to PO boxes within Malaysia only.)

- Delivery hours are between 9.00am to 5.00pm from Mondays to Fridays and 9.00am to 1.00pm on Saturdays. There will be no deliveries on Sundays and state, public or federal Holidays.

- Changes to the shipping and billing address will not be entertained after order has been confirmed.

- Orders made on Friday will only be processed on Monday.

- All orders received on Monday to Friday will be processed for pick & pack and delivered out the next day (not included public holiday & weekend).

- Remote areas may take a longer time to arrive.

- Estimated delivery time to West Malaysia is 3-7 working days.

- Expect delays during festive periods and sales promotion period.

No, sale and clearance products cannot be returned.

Please contact our customer service WhatsApp at +60383226571 for further assistance

Sorry that we're unable to clear your doubts in the F.A.Q page. Kindly send us an email to obosupport@oasisswiss.com or WhatsApp to +60383226571 for us to clear your doubts.